#We’reHiring

Culture of Service: Putting Our Best Foot Forward

January 8, 2021Kellen CrowUncategorized#CultureofService, #NewJob, #Training, #We'reHiring

By: Erin Caplin, Global Sr. Manager, Training Delivery Starting a new job can be daunting. First perceptions are critical. At Percepta we understand that the person welcoming an agent to the company on day-one owns that critical first impression, and we strive to put our…

Emotional Labor: Don’t Fake It, Feel It

January 4, 2021Kellen CrowUncategorized#Culture, #CultureofService, #EmotionalLabor, #Jobs, #Percepta, #We'reHiring

By Christa Peters, Senior Manager, Instructional Design & Knowledge Management “…in some jobs, managing emotions is the job. In the US…about 8 out of 10 people work in service jobs. The human touch is hard to automate.” – Adam Grant It’s the end of the…

What is Culture of Service?

December 22, 2020Kellen CrowUncategorized#Culture, #Customers, #EmployeeEngagement, #Jobs, #Values, #We'reHiring

By: Nealey Whisler, Global Director of Talent Management & Engagement Percepta is a value and performance-based organization, it’s one of the things that makes me most proud to work here. When I first joined the organization over 4 years ago, I think it’s safe to…

Automotive Expertise – TA Edition

November 20, 2020Kellen CrowUncategorized#Auto, #AutoEnthusiasts, #Automotive, #AutomotiveExpertise, #Jobs, #TA, #Talent, #We'reHiring

By: Cydni Thebert, Global Manager, Talent Acquisition You may be asking yourself, what part does Talent Acquisition play in an organization focused on “Automotive Expertise” and, why would I need to be an automotive expert to work for Percepta? The easy answer is . ….

Becoming a Vehicle Expert: Training 101

November 20, 2020Kellen CrowUncategorized#Auto, #AutoEnthusiasts, #Automotive, #AutomotiveExpertise, #Jobs, #Learning, #Training, #We'reHiring

By: Erin Caplin, Global Sr. Manager, Training Delivery Everyone knows that training sets the stage for success when performing a job. But how does Percepta make people auto experts, and how do we do it in the time of COVID? We have two key differentiators…

My Auto Story

November 20, 2020Kellen CrowUncategorized#AutoEnthusiasts, #Automotive, #AutomotiveExpertise, #Jobs, #TA, #We'reHiring

By: Nealey Whisler, Global Director of Talent Management & Engagement When most people think of me, it’s doubtful automotive comes to mind. Don’t be fooled, this girl is all about our automotive clients and creating brand advocates. As a leader in outsourcing for nearly 10…

Working From Home – Talent Acquisition Style

October 13, 2020Kellen CrowUncategorized#Communication, #Connection, #Jobs, #NowHiring, #TalentAcquisition, #We'reHiring, #Workfromhome

By: Cydni Thebert, Global Manager, Talent Acquisition In March of 2020, companies across the world were forced to change their overall work model. Many never had employees work from home and had to swiftly move their entire workforce to what is now being considered the…

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