By: Rachel Moore | May 10, 2023 | Reading time: 4 minutes The contact center industry is one of the most competitive spaces in the world, which makes it essential to provide customers with the best possible experience. In a business where customer service is…
By: Kellen Crow, Brand & Communications Manager | 4/26/2023 | Having a customer service team that’s passionate, knowledgeable, and helpful can be the difference between a successful purchase and a lost opportunity. At Percepta, we specialize in creating customer loyalty across the globe by delivering…
By: Kris Stivers, Marketing Manager | 4/19/2023 | When it comes to product recalls, swift customer support is essential in ensuring minimal damage to a brand’s reputation. But with the stress and complexities that come with such a situation, it can be hard to know…
By: Skott Schoonover, Strategy Analyst | 09/02/2021 | Whether in business or in nature, you need to be able to adapt to your circumstances as they change. And change is such a constant in our world that it even has a fun corporate word: Agile…
By: Kellen Crow, Global Brand and Communications Manager | 01/15/2021 | Culture of Service. What do those words mean to you? They may not hit you deep. Yet. Let’s take a ride to really dig into what we mean by this powerful value. Culture of…
By: Cydni Thebert, Global Manager, Talent Acquisition | 01/10/2021 | Culture of Service – how does that work with Talent Acquisition? Simply put, if we’re doing things right, Culture of Service is a “no brainer”. Talent Acquisition shouldn’t have to work at developing a culture…
