By: Kellen Crow, Global Brand and Communications Manager | 4/05/2022 | Customer success is an interesting topic and one that I have grown increasingly more aware of since working at Percepta. Most likely, this is because of what we do every day. Here at Percepta,…
By Christa Peters, Senior Manager, Instructional Design & Knowledge Management | 03/22/2022 | Customer success is a lot of things. But for me, success is moving the angry customer into a satisfied customer. No, this isn’t a blog about de-escalation. There are a ton of…
By: Skott Schoonover, Strategy Analyst | 03/11/2022| In April 2020 I purchased something online from a company that I‘ve done business with many times. The product was on sale and ended up being on Backorder. They let me know that it would ship in about…
By: Jennie Fowler, Global Director, Project Management Office | 3/2/2022 | When you manage a project… who is the ‘customer’? Is it the internal ‘customer’? Is it the final end-user that will consume the overall outcome of the project? Are the stakeholders that you interact…
By: Tammy Godby, Global Manager, Organizational Development | 2/25/2021 | When we talk about Customer Success, we often think about those individuals and companies outside of our own organization. Within Organizational Development, our customers are internal. So, the question then becomes…are the outcomes for customer…
By: Jaime Ann Sanborn, MLIS, Instructional Designer | 2/11/2022 | The term “customer” has meant very different things to me throughout my career. For a long time, “patron” was the word I used, and for an even longer time it was “student.” Now, at Percepta,…
Welcome back to “Our Stories” – an original video series focused on the heartbeat of Percepta. In this series, you’ll meet some of our people, learn about all our different cultures and a little about what we do. This year, we will highlight a location…
By: Skott Schoonover, Strategy Analyst | 0104/2021 | In the Strategy department, “Culture of Service” is a very close neighbor to “Proactive.” Customer Experience, like everyone else, is the apex of our goals, but our role is to look not only at the Now but…
