By: Nealey Whisler, Global Director of Talent Management & Engagement | 1/29/2020 | This month we’re talking about Effortless Experience, closely related to our Culture of Service value. We’ll discuss ways to decrease effort for customers as well as co-workers. This read is about a…
By: Cydni Thebert, Global Manager, Talent Acquisition | 01/10/2021 | Culture of Service – how does that work with Talent Acquisition? Simply put, if we’re doing things right, Culture of Service is a “no brainer”. Talent Acquisition shouldn’t have to work at developing a culture…
By: Erin Caplin, Global Sr. Manager, Training Delivery | 01/08/2021 | Starting a new job can be daunting. First perceptions are critical. At Percepta we understand that the person welcoming an agent to the company on day-one owns that critical first impression, and we strive…
By: Skott Schoonover, Strategy Analyst | 0104/2021 | In the Strategy department, “Culture of Service” is a very close neighbor to “Proactive.” Customer Experience, like everyone else, is the apex of our goals, but our role is to look not only at the Now but…
By Christa Peters, Senior Manager, Instructional Design & Knowledge Management | 01/04/2021 | “…in some jobs, managing emotions is the job. In the US…about 8 out of 10 people work in service jobs. The human touch is hard to automate.” – Adam Grant It’s the…
