The road ahead is
changing, so are we:
faster, sharper,
more fearless.
Thomas Monaghan
President of Percepta
We are Automotive and Mobility CX Experts
And proud Global CX Excellence Awards winners
150~
Distinct Worldwide Programs
15
Countries
60
Markets
17
Languages
Leadership Team
Thomas Monaghan
President
James Goldberg
Senior Vice President of Business Development & Customer Success
Darren Smith
Chief Information Officer
David Newman
Chief Financial Officer
Merideth Evans
Senior Vice President of Global Operations
Scott Collins
Vice President of Global Operations
Carl Puccio
Vice President of Global Support Services
Lori Bishop
Vice President of Human Resources
Our Mission
To elevate customer experiences, driving delight through genuine connections enabled by leading technology and award-winning practices.
Our Purpose
We design, build and operate transformational customer journeys for our automotive and mobility partners.
Our Values
The principles that drive us.
Lead with humility
A steady, human approach to leadership.
Service beyond self
Customer-first energy in every moment.
Leave it better
Continuous improvement in every step of the customer journey.
Win together
Collaboration that accelerates results.
Deliver remarkable
Excellence that shows up in every channel.
Our Mission
To elevate customer experiences, driving delight through genuine connections enabled by leading technology and award-winning practices.
Our Purpose
We design, build and operate transformational customer journeys for our automotive and mobility partners.
Our Values
The principles that drive us.
Lead with humility
A steady, human approach to leadership.
Service beyond self
Customer-first energy in every moment.
Leave it better
Continuous improvement in every step of the customer journey.
Win together
Collaboration that accelerates results.
Deliver remarkable
Excellence that shows up in every channel.
Deliver remarkable
Excellence that shows up in every channel.
Global Locations
Belonging at Percepta
We’re a global team fueled by empathy, difference, and bold thinking. No matter where you come from or who you are, your story belongs here.
Every year, our We Belong Report celebrates that truth. Measuring the power of diversity not in numbers alone, but in people who thrive because they can be themselves.
If you want more than a role and purpose, explore your own path at Percepta.
Let's grow together