When a prospective customer is interested in a new vehicle, the Concierge agent will schedule a test drive at the customer’s local dealer and subsequently follows up to see if the test drive went to plan. Similarly, when advice is needed to resolve a concern, our Concierge agents become a single point of contact to achieve a resolution.
Throughout all communication with customers, the team is sure to adopt a gentle, encouraging approach, with no “hard sell.” When customers of a competing brand engage with our team, we have the confidence and knowledge to compare both brands with the customer.
Our concierge agents are true brand advocates, passionate about our client’s products, and equally eager to spread that passion to prospective customers. This stems from our ability to recruit from outside the automotive industry, focusing on bringing in employees with a premium brand, retail, or hospitality experience.
For our clients, the ongoing success of the concierge team is twofold. On average, the team contributes around $2m of sales each month.