People

“Elevating the customer experience is the call to action behind everything we do.”

~Karen Gurganious, President

Karen Gurganious

President

Karen Gurganious is Percepta’s president with over 25 years of experience in the BPO and contact center space, having led large contact center portfolios across multiple industries.

Scott Collins

Vice President of Global Operations

Scott Collins is Vice President of Operations with a track record in improved outcomes across customer service, sales, cost control, and back office specialist functions. Scott partners with Percepta’s client teams to achieve their goals and to turn ideas into reality.

Merideth Evans

Vice President of Global Operations

Merideth Evans is Vice President of Operations and a BPO veteran and passionate people-first leader with 25+ years successful experience in Client Services, Operations, Quality and Analytics.

Jamie Goldberg

Chief of Staff, Vice President of Strategic Enablement

Jamie Goldberg is Vice President of Strategic Implementation and Workforce Management. He has 23 years’ experience in BPO, working on both the client and vendor sides.

Youssef Hannat

Vice President of Operations and Enterprise Services

Youssef Hannat is Vice President of Operations with over 20 years of progressive leadership experience, leading sizable BPO contact center operations and improving customer experience.

Katherine Kress

Vice President of Global Strategy

Katherine Kress is Vice President of Strategy. She has 25 years’ experience in marketing and customer experience consulting, having managed global marketing, product and services development, and more.

Dave Newman

Chief Financial Officer

Dave Newman is Chief Financial Officer and has managed all controllership, financial reporting, pricing, and more since 2018. He is a partner to the operating leadership of Ford Pro Intelligence, an extension of Services Marketing and connected vehicle solutions.

Carl Puccio

Vice President of Global Support Services

Carl Puccio is Vice President of Learning, Design, & Delivery and is a people-first leader who brings 30 years of L&D experience in large & small organizations in such industries as Management Consulting, Higher Education, and CX/BPO industries.

Darren Smith

Vice President of Global IT

Darren Smith is Vice President of Information Technology. He has worked in technology for 30 years, touching all aspects including: Systems Development, Operations, Infrastructure Design, and more.

Todd Somerville

Vice President of Sales

Todd Somerville is Vice President of Sales leading new logo acquisition. He is a car guy bringing 30 years of experience and innovation working at all levels of the automotive retail vertical.