We provide boutique attention and expert consultation at a global scale to automotive, mobility, and adjacent markets
Helping Relationships Thrive
Customer relationships are vital to sustained success. Percepta enriches your customers’ loyalty by augmenting their experience and delivering in the moments that matter — ensuring you connect with your customers meaningfully across multiple channels, delivering a frictionless CX across every touchpoint.

Speeding Into Unchartered Territory
CONTACT CENTER & CX
- B2B & B2C support
- Omnichannel concern resolution
- Concierge & inquiries management
- Recall support
- Executive office & legal support
- In vehicle technology support
- Customer success management
- Telematics & mobility
- Payments/collections
- Subscription services support


DIGITAL
- Omnichannel technology infrastructure
- CRM
- Automation, self-service, & AI
- Digital transformation consulting
BUSINESS SUPPORT
- Warranty support
- Back-office
- Dealer & fleet ops support
- Technical hotline
- Retailer education
- Administration of key functions


REVENUE GENERATION
- Omnichannel outreach solutions
- Customer acquisition
- Onboarding
- Cross sell/upsell
- Retention/win back
ANALYTICS & INSIGHT
- Customer insights platform
- Customer intent library
- Data augmentation
- Speech & predictive analytics
- Growth & sales analytics


CONSULTING
- Customer journey mapping
- Digital transformation consulting
- Solution design
- Implementation & delivery
- Voice of customer