Drive Customer

Experience Excellence

Elevate the way customers think and feel about your brand

Automotive and mobility leaders are hailing Percepta as the best way to navigate an increasingly connected global landscape — through a continually innovative approach to customer experience.

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We provide boutique attention and expert consultation at a global scale to automotive, mobility, and adjacent markets

4.6k

global employees

17

countries

56

markets

22

years in business

32

languages

+150

unique programs supported

Helping Relationships Thrive

Customer relationships are vital to sustained success. Percepta enriches your customers’ loyalty by augmenting their experience and delivering in the moments that matter — ensuring you connect with your customers meaningfully across multiple channels, delivering a frictionless CX across every touchpoint.

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Speeding Into Unchartered Territory

CONTACT CENTER & CX

B2B & B2C support
Omnichannel concern resolution
Concierge & inquiries management
Recall support
Executive office & legal support
In vehicle technology support
Customer success management
Telematics & mobility
Payments/collections
Subscription services support

DIGITAL

Omnichannel technology infrastructure
CRM
Automation, self-service, & AI
Digital transformation consulting

BUSINESS SUPPORT

Warranty support
Back-office
Dealer & fleet ops support
Technical hotline
Retailer education
Administration of key functions

REVENUE GENERATION

Omnichannel outreach solutions
Customer acquisition
Onboarding
Cross sell/upsell
Retention/win back

ANALYTICS & INSIGHT

Customer insights platform
Customer intent library
Data augmentation
Speech & predictive analytics
Growth & sales analytics

CONSULTING

Customer journey mapping
Digital transformation consulting
Solution design
Implementation & delivery
Voice of customer

Learn more about our services

Recent Results

50-75%

improvement in NPS for multiple brands

$100M

savings for mass market OEM

400%

increased headcount in 12 months for mobility client

What our Clients are Saying

“Great companies are full of great people… and you don’t often get a team this great. Every day they work miracles delighting customers, keeping our customers at the heart of our business.”

“Percepta colleagues work and deliver in an excellent manner!”

[The team] maintained a sense of empathy with the customer, and demonstrated and maintained a strong desire to “do the right thing” to retain their loyalty and future business … used strong subject matter expertise to deliver the right solutions and often, more importantly, resist quality compromise.”