Category: Customer Experience

CX (client services)

Home Category: Customer Experience

How Mental Health Impacts the Customer Experience in Contact Centers

May 10, 2023Rachel MooreCustomer Experience#CustomerService

By: Percepta Communications | May 10, 2023 | Reading time: 4 minutes The contact center industry is one of the most competitive spaces in the world, which makes it essential to provide customers with the best possible experience. In a business where customer service is…

Customer Service Spotlight: Concierge & Inquiries Management

April 26, 2023Kellen CrowCustomer Experience#CaseStudy, #Concierge, #CustomerService, #PerceptaBlog, #PerceptasGotTalent

By: Kellen Crow, Brand & Communications Manager | 4/26/2023 | Having a customer service team that’s passionate, knowledgeable, and helpful can be the difference between a successful purchase and a lost opportunity. At Percepta, we specialize in creating customer loyalty across the globe by delivering…

Translate »

Category: Customer Experience

How Mental Health Impacts the Customer Experience in Contact Centers

Customer Service Spotlight: Concierge & Inquiries Management

About Us

Contacts

Search For Something