Percepta has been shortlisted for CCA Excellence Awards 2012 in the following categories:
Best Outsourcing Partnership
CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.
“I am delighted that we have been selected as one of the finalists for this award which is respected and well recognised within the industry. I look forward to the award ceremony later this year” – Suzan Tew, Operations and Account Manager.
Anne Marie Forsyth, Chief Executive, CCA said, “In today’s challenging climate it’s more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers and these Awards are designed to do just that. Organisations are clearly committed to recognising the hard work undertaken throughout the year. I’d like to wish our short-listed entrants the best of luck. Given the quality of submissions received, getting to this stage of the judging process is an achievement in itself”
The Awards winners will be announced on the evening of 7th November 2012 at CCA’s Gala Dinner & Excellence Awards Ceremony, being held at The Hilton, Glasgow. Members and non-members were invited to submit for the awards programme. All judges are appointed following a rigorous application process demonstrating their experience and capability to judge the submissions. Only judges who operate or work in customer contact centres are appointed. This innovative, independent judging process allowed the awards programme to be a credible recognition of professionalism and achievement by fellow customer contact professionals.
View the CCA Excellence Awards shortlist for 2012 here.