Percepta

About Percepta

• Executive Leadership
  • Alan Meldrum
  • Kristin Baker
  • Robert P Lenard
  • Ron Chmara
  • Sue Tasse
• Locations
• Our People
• Regional Leadership

Careers

• How to Apply
• Join Us

Services

• CRM-Related Professional Services
• Customer Care
• Customer Insight
• Distributor and Retailer Support
• How We Do It
  • Appropriate Technology
  • Business Process Management
  • Comprehensive Training
  • Continuous Improvement
  • Quality Assurance
  • Workforce Management
• Self-Assessment

News

• Percepta News
  • Percepta Celebrates Further Growth in China
  • Percepta Continues Global Expansion With New Asia Pacific Center
  View All Percepta News Stories
• Industry News
  • Harvard Business Review Blogger Adam Richardson Writes about Customer Journey Mapping Contributions to the Customer Experience
  • The Best, Worst of Customer Support
  View All Industry News Stories

Resources

• Case Studies
  • Support Resolves Automotive Technology Concerns
  • Contact Center Needs Help, Percepta Responds
  View All Case Studies
• White Papers
  • Delivering Outstanding Customer Service for You
  • How We Do It: Tools That Create Customer Loyalty
  View All White Papers
• Blog
  • Volvo Support Center Site Launch
  • Percepta Passion: Volunteer Stories – Shavathon 2012
  View All Blog Posts