Distributor and retailer support. While loyal customers are critical to your success, the importance of your relationship with your distribution network cannot be overstated—or overlooked. That’s the network that often has the direct contact with your customers and should be considered an extension of your key marketing messages and values.
Whether you’re a manufacturer selling products through dealerships and showrooms, a retailer with stores nationwide, or an online marketer, your sales support network is vital to your growth and customer retention rates. The appropriate support services will ensure your network is aligned with your strategy.
Percepta offers distributor and retailer programs and services that deliver bottom-line savings and streamlined processes to enhance the relationships between your company and its customers.
We integrate ourselves as a true extension of your organization and address distributor, retailer, and dealer issues.
Distributor and retailer support services
- Inbound/outbound communications
- Marketing, merchandising, and promotional support
- Sales and order assistance—up-sell, cross-sell
- Technical assistance
- Claims processing
- Training and certification program support
- Back-office administration
- Survey administration
How we do it
At Percepta, we know that understanding local culture, language, policies, and other issues are key factors in successfully serving our clients and their customers.
Select a region to discover how we provide the best customer experience services around the globe.