Services. At Percepta, we’re proud of our credentials as experts in customer loyalty. Our custom services establish and strengthen relationships between companies and their customers. We elevate the quality and efficiency of our clients’ customer contacts to ensure positive customer response and increased loyalty, and we address our clients’ business-to-business affiliations that affect that loyalty. Our services cover four critical areas: Customer Care, Distributor and Retailer Support, CRM-Related Professional Services and Customer Insight.
Having successfully launched and managed insourced customer experience services for a global brand, Percepta were set the task of taking services, and performance, to an international audience as their new 'global partner of choice'. Read how Percepta transferred good practice to the newest emerging market, China.Read the details
Customer insight is all about listening to your customer's voice. Are you listening and paying attention?
Distributor and Retailer Support
While loyal customers are critical to your success, the importance of your relationship with your distribution network cannot be overstated – or overlooked.
Percepta's core service is managing relationships through contact centers. But these aren't ordinary contact centers.