Percepta helps a leading automotive manufacturer improve its customer loyalty and retention by implementing an innovative outbound call campaign.

A new, efficient, and innovative tool streamlines the business launch process.

Percepta helps a leading automotive firm save £3 million by providing a strategic business process assessment to lower overall costs while boosting customer satisfaction. Find out how.

Percepta helps an OEM manufacturer improve its customer loyalty by ensuring the experience delivered by its dealers was consistent during service calls.

Customer satisfaction data. How do we get it? How can it help you?

Percepta partnered with a leading automotive manufacturer to manage multiple customer touch points and increase customer satisfaction. A personalised customer service experience that went beyond the services provided by traditional contact centres was designed for managing new customers’ queries and concerns. The design was a success and saved the company time and money while providing an augmented customer experience.

One of our oldest automotive clients was in need of a dedicated customer service team for dealer enquiries. Prior to Percepta’s involvement, dealer enquiries were handled by the company’s customer contact centre. We understood that dealers’ queries must be made paramount and handled independently from those of their own customers. A dedicated team was created to handle dealers’ issues quickly and efficiently.

Percepta helps a leading automotive manufacturer improve their customer loyalty and retention by implementing an innovative outbound call campaign.

More robust training. What does that really mean? What difference does it make?