Feature Case Study
Launching New Business Seamlessly
A new, efficient, and innovative tool streamlines the business launch process.
Read the details
Percepta’s OneView tool results in significant efficiency and cost savings and makes it easier to lead my team.
Case Studies
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Support Resolves Automotive Technology Concerns
When a client’s automotive technology faltered, it created the most formidable challenge IVT had faced in the past year.
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Contact Center Needs Help, Percepta Responds
Helm, Inc., needed an on-premises contact center program to provide its clients with great customer service. It in-sourced with Percepta.
White Papers
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Delivering Outstanding Customer Service for You
August 30, 2011Providing a satisfying consumer experience is a priority for companies that care about customers and their own success.
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How We Do It: Tools That Create Customer Loyalty
October 1, 2011Some companies excel at creating customer loyalty. Others fail miserably. The direct relationship between a company’s success and its ability to create customer loyalty cannot be underestimated.
Blogs
- April 24, 2013
Trust – The Embodiment of Customer Experience
- March 26, 2013
Social Media: Think Global, Act Local
- January 25, 2013
Do Happy Employees Mean Happy Customers?
- January 21, 2013
Brands in Administration: Can they still Focus on Customers?
- January 2, 2013
Misbehaving Brands: Do their Customers Run a Mile?