Launching New Business Seamlessly
Creating new elements in ORCA (OneView Reporting Call Center Analytics), such as a new business, program, project, or skill group can be difficult. Multiple technologies and reports are needed. The new OneView Administration tool enables managers and team leaders to access all the needed elements and configure reports as needed.
To launch a new business, program, project, or skill group, ORCA reporting configuration tables were manually updated individually. To accomplish the update, multiple levels of Percepta technologies had to be consulted, resulting in high cost and long turn-around times. A more efficient mechanism for conducting new business launches was needed.
How we did it
Percepta created the OneView Administration Tool to enable managers and team leaders to configure specific elements of the ORCA reporting system. OneView is a web-based application that enables managers to add, update, or delete records in ORCA configuration tables or drill-down hierarchy tables. Now users can complete reporting configuration changes that are part of day-to-day operations, making them more efficient and more self-sufficient.
The new OneView Administration Tool provides the following value:
- Rapid implementation of the ORCA configuration table updates required for new business launches
- Faster troubleshooting and resolution of production problems
- Reduced data warehouse resource hours required to provide production support to ORCA
- Increased control of report configuration