The Volvo Support Center (VSC) center is the single point of contact for the Volvo Retailers.  The team is located at the Dearborn Support Center in Dearborn, Michigan and currently supports more than 400 retailers in the United States and Canada.   

Our South Africa office once again contributed and made a difference in their community on Friday 2 March 2012. We are pleased to share their “Percepta Passion” volunteer story. Click the title to read more about this story…

The Melbourne, Florida CCT/Lincoln Training Team introduced an engaging and enriching Ford Motor Company Timeline activity into its New Hire training.  The timeline documents major events in Ford history dating from 1896-2011. 

In the good old days, way back in the 1990's, the most common way for a company to reach or support its customer base was by mail, phone, or fax.  When considering these three options in our world today, only phone support remains as a relevant means of support for a majority of consumers.  While more businesses have dipped their toes into the waters of live chat and social media support, thriving businesses have taken the plunge and the response by consumers has been overwhelmingly positive.

It has become apparent to me that good customer service has gone the way of the VHS… Still exists, but hard to find.  I recently moved to Burlington and had to call the cable company because my new HD box on my new service was not working.  When I finally got a human on the line, he was short, curt, and acted like I was an annoying house fly.