I have loved Ford vehicles since I was a teenager and owned a 1988 Ford Escort. It was really interesting to find out that I would have the opportunity to combine my personal interest with the daily work I would be doing at the Ford Customer Relationship Center. I began as a customer service representative, moved on to become a customer care specialist, and now I am a customer service manager for the Southeast market.

My customers are authorized dealerships as well as vehicle owners throughout the United States. I assist with sales and service concerns. I interact directly with vehicle owners, and my consumer care activities contribute to how they feel about Ford Motor Company and their servicing dealerships. When I help an authorized dealer to complete routine maintenance, vehicle order processing, repair work, or return the vehicle to the consumer in a timely fashion, it helps boost the customer service experience. The dealer’s success depends on me. When I do my job, I contribute to customer loyalty for the dealer and Ford. It’s a chain reaction!

What I’ve enjoyed most about Percepta is that I have been surrounded by people who are ready and willing to work with me to reach different goals. It is a very enjoyable atmosphere and I work with a great team that realizes there is no “I” in team. I feel my work is noticed and appreciated. I look forward to growing in my career at Percepta, possibly relocating to different areas in the future.