Customer Relationship Centres
Managing the customer experience through multi-channel customer service delivery

The management of customer relationship centres is Percepta’s core service. We take existing contact centres and improve their effectiveness, integrate them with your business, and champion the customer.

These centres range from five to fifty experts, delivering full customer support and an optimum customer experience that can reach every touch point of the customer journey. We save things when they have gone wrong, restoring loyalty and driving future sales.

Percepta provide an insourcing solution to further align with our client’s business. Being at the client’s premises further cements a successful partnership and enables the team(s) to truly immerse themselves in the client’s business and become real brand advocates.

There are many types of pre- and post-sale services managed within these centres including lead generation, enquiry management, first time resolution, brand welcome, concern resolution, policy and goodwill management, complaint management, and customer loyalty.

Each centre is supported by a range of specialists who provide business intelligence, learning and development, workforce planning and quality assurance to ensure the appropriate knowledge and skills are developed to provide our clients with a customer experience programme that exceeds customer expectation.