Percepta’s services are built around the customer experience and how it can improve the performance of your business in terms of employee and customer satisfaction, operational excellence and brand advocacy.

Our successes speak for themselves: £1.9 m in cost savings in warranty management; £10.7 m cash flow improvement through reduction in inventory spread; £7.6 m revenue generated through an additional 605 product sales by creating customer advocates; £1 m reduction in debt payments; 100 percent of court cases successfully defended or settled outside of court through mediation; best ever customer satisfaction scores for many partners.