Podcasts. At Percepta we provide many services to our clients. The podcasts in this section provide some further detail on how these services are managed and the results we have achieved from them. Please feel free to listen to them and if you require any further information just contact Percepta using the contact information on this site.
Percepta Connect
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Scott Collins, Operations & Account Manager talks about the PerceptaConnect service and how the outsourcing of back office functions can return millions to your bottom line.
Dealer Champion
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Listen to Suzan Tew’s podcast to find out more on Percepta’s ‘Dealer Champion’ team – a dedicated team of representatives who provide customer service support to the Ford of Britain dealer network.
Welcome To Brand
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Listen to our podcast on ‘Welcome to Brand’, a proactive call made to customers after they have purchased a new vehicle where our advisors introduce themselves as their dedicated Account Manager for any future contact and finds out detail of the customer’s experience with the brand to date.
CHAPS
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No one likes having their car taken off the road for repair or dealing with all the hassle of getting a hire car and dealing with garages etc. Our car hire and parts specialist team take care of this for these customers whilst dealing with other partner organisations like parts suppliers, ensuring the vehicle is fixed as quickly as possible and the number of ‘vehicle off road’ days are minimal. Listen to Liz Britt’s podcast to find out more.