We all know that key to growth is entering new markets where there is a potential need for services. This has been key to Percepta’s growth in Europe and Asia Pacific as throughout 2010 we expanded into mainland Europe (Spain, France, Belgium and Italy). We are pleased to announce this will continue into 2011 as we launch in China.

In 2008 we managed a consultancy programme for Ford Motor Company in China, assisting them to set up and manage their customer service operations by implementing our Roadmap methodology of continuous improvement and straight away we realised the potential that market has to offer.

Through our successful partnership with Jaguar Land Rover we will be managing their Shanghai operation from Q3 2011 as we look to provide JLR customers with the same level of service across the regions.

Once established in this exciting new market we will look to further extend our service offering to a wider group of clients. If you’d like to be one of them or to find out more information on our plans with China contact us through the Percepta Europe website.