Resources

Feature Case Study

Reducing Out-of-Service Time to Improve Customer Loyalty

Percepta helps a leading automotive firm save £3 million by providing a strategic business process assessment to lower overall costs while boosting customer satisfaction. Find out how.
Read the details
Excellent change management processes are what set you apart from the rest. Strong business analysis, planning and follow through with thoughtful suggestion to optimise further. You are making a difference to our business. Thank you! Operations Director

Case Studies

  • Creating a Personalised Customer Experience.

    Percepta partnered with a leading automotive manufacturer to manage multiple customer touch points and increase customer satisfaction. A personalised customer service experience that went beyond the services provided by traditional contact centres was designed for managing new customers’ queries and concerns. The design was a success and saved the company time and money while providing an augmented customer experience.

  • Making the Retailer the Customer Champion

    One of our oldest automotive clients was in need of a dedicated customer service team for dealer enquiries. Prior to Percepta’s involvement, dealer enquiries were handled by the company’s customer contact centre. We understood that dealers’ queries must be made paramount and handled independently from those of their own customers. A dedicated team was created to handle dealers’ issues quickly and efficiently.
Read more case studies

White Papers

  • The Journey to Customer Experience

    September 19, 2011

    In this paper you’ll read about a 10-year partnership Percepta has enjoyed with two premium car manufacturers, now managing multiple customer touch points that support interactions with end users, dealers, automotive suppliers, court officials, media and regulatory bodies.
More white papers