Percepta is a full-service, customer loyalty company. We work with our clients to help them establish and maintain strong, enduring relationships with their current and prospective customers. We do this through a variety of custom programmes designed to provide their customers with a better and more satisfying consumer experience.
Today we are pleased to announce that Percepta has created a partnership with Qualtrics, the industry leading provider of online survey software, for our soon-to-launch Survey & Customer Insight service.
After 12 years of working in Scotland’s largest city, Percepta has joined the Glasgow Chamber of Commerce.
Over the past few months, we have spent some time establishing our new look and website. During this revamp, we know that all has been quiet from the Percepta team – until now!
The Net Promoter Score (NPS), since its development in 2003, is championed by many as one of the most reliable indicators of company growth and customer loyalty. This paper aimed to answer three important questions regarding the NPS to determine this theory;
What does the NPS tell us about company performance?
Can it be used universally?
Can the NPS successfully indicate customer loyalty?
Read the details