At Percepta, it’s not just about answering calls and having low abandonment rates. That’s the expected part of our service. There’s much more.
Percepta have established contact centres around the world, interacting with more than 4 million individuals per year. Our primary objectives are to create customer loyalty and improve your public image through positive communication with your customers, clients, partners, suppliers, and distributors.
We believe every interaction is important, whether welcoming new customers or addressing the enquiries or concerns of new and current customers. To solidify those relationships and create increased loyalty to you, we provide a range of customer solutions and services in four major categories:
- Customer relationship centres
- Customer experience design
- Customer insight
- Social media