Expanding into Emerging Markets
We all know the key to growth is entering new markets where there is a potential need for services. This has been key to Percepta’s growth in Europe and Asia Pacific, as throughout 2010 we expanded into mainland Europe (Spain, France, Belgium, and Italy). We are pleased to announce this will continue as we launch in China.
In 2008, we managed a consultancy programme for Ford Motor Company in China, assisting the company to set up and direct its customer service operations by implementing our roadmap methodology of continuous improvement. Straight away, we realised the potential that market has to offer.
Through our successful partnership with Jaguar Land Rover, we will be managing the company’s Shanghai operation from Q3 2011 as we look to provide JLR customers with the same high level of service across the regions.
Once established in this exciting new market, we will look to further extend our service offerings to a wider group of clients. If you would like to be one of them or find out more information about our plans in China, please contact us.