Percepta Offers Free Customer Service Assessments at ICMI Annual Call Center Exhibition
Assessment is also a chance to win an iPod Nano
Dearborn, MI – May 2, 2012
Percepta has announced it will offer customer service assessments to attendees at the ICMI (International Customer Management Institute) 2012 Annual Call Center Exhibition (ACCE) May 7-10, at the Exhibition Hall in Seattle. The assessments, available at the Percepta booth 319, are free and designed to give attendees feedback about the customer service programs they have in place.
“We know that companies that truly care about their customers want to establish and maintain strong relationships with those customers,” said Doug Van Leuven, Percepta vice president, sales and marketing. “Percepta’s self-assessment process lets companies look at themselves to see if their customer service programs are effective. In just a few minutes, and with no obligation, the self-assessment can help companies determine if they’re reaching their relationship objectives and increasing customer loyalty.”
The assessment is in the form of a short questionnaire that visitors can fill out on the spot and submit to a Percepta representative for an immediate response. The questionnaire also serves as an entry card in a drawing for a free iPod Nano to be given away to one lucky participant.
Beyond the show questionnaire, Percepta offers a comprehensive self-assessment on its website. The unique, online self-evaluation consists of 12 questions and takes less than five minutes to complete.
“We want companies to reach their own conclusions about where they need to be to achieve their customer loyalty goals,” said Jim Marano, Percepta corporate marketing manager. “The online self-assessment helps them see where they are and what they need to do if improvement is called for. We can then provide appropriate programs for their specific situation. That’s how we create customer loyalty.”
Percepta has been providing customer loyalty services on a global basis to an international roster of clients since 2001. The company supports its clients through an array of proven programs designed to return positive results at cost savings of up to 20 percent.
ACCE has long been regarded as one of the contact center industry’s most important educational and networking events. The exhibition is designed for industry executives and managers to help them improve contact center performance and operations, better manage people and resources, and select and implement appropriate technology.