By: Kellen Crow, Global Brand and Communications Manager Culture of Service. What do those words mean to you? They may not hit you deep. Yet. Let’s take a ride to really dig into what we mean by this powerful value. Culture of Service is a…
By: Tammy Godby, Global Manager, Organizational Development If there is one word that describes Organizational Development its Culture of Service. It’s what makes our hearts sing. Sounds like an exaggeration, right? It’s true. Culture of Service is where Organizational Development begins. I treat everyone in…
By: Cydni Thebert, Global Manager, Talent Acquisition Culture of Service – how does that work with Talent Acquisition? Simply put, if we’re doing things right, Culture of Service is a “no brainer”. Talent Acquisition shouldn’t have to work at developing a culture of service model,…
By: Erin Caplin, Global Sr. Manager, Training Delivery Starting a new job can be daunting. First perceptions are critical. At Percepta we understand that the person welcoming an agent to the company on day-one owns that critical first impression, and we strive to put our…
By: Skott Schoonover, Strategy Analyst In the Strategy department, “Culture of Service” is a very close neighbor to “Proactive.” Customer Experience, like everyone else, is the apex of our goals, but our role is to look not only at the Now but also the Near…
By Christa Peters, Senior Manager, Instructional Design & Knowledge Management “…in some jobs, managing emotions is the job. In the US…about 8 out of 10 people work in service jobs. The human touch is hard to automate.” – Adam Grant It’s the end of the…
