Percepta leadership provides a broad range of experience and knowledge in the field of customer contact, relationships, and loyalty. Our Executive Leadership Team (ELT) has been instrumental in establishing our company, building our organization, and addressing our clients’ objectives.
We know a company’s success depends on attracting and keeping customers. It’s all about creating customer loyalty, and that’s our expertise.
Ron Chmara
President, Chief Executive OfficerInsightful, intuitive, and experienced, Ron Chmara oversees Percepta’s activities around the globe, a responsibility for which he is well suited.
Our practice is to partner with our clients to understand them better and to provide the value-added services that help them satisfy their customers’ needs.
Robert P Lenard
Chief Financial OfficerAs Percepta’s CFO, Robert P Lenard is focused on efficiency, results, and value for Percepta, but even more so for our clients.
One reason we do well for our clients is that we work to understand their business before we create solutions, so the solutions we create are actually effective.
Sue Tasse
Vice President, North American OperationsManaging the operations of a company across North America keeps Sue Tasse alert, highly organized, and always finding ways to provide clients with the services they require.
One Percepta — we are a global community working out of 12 countries with a unified vision to provide excellent customer satisfaction and customer loyalty for our clients.
Alan Meldrum
Senior DirectorAlan Meldrum’s position allows him to work with Percepta teams around the world. His worldview gives us a valued perspective in addressing our clients’ challenges.
Our people are the heart of our organization and our most important asset. We seek out the most talented, experienced associates who have a passion for customer care.
Kristin Baker
Vice President of Global Human ResourcesAs Vice President, Global Human Resources, Kristin leads Percepta’s global people strategies including employee relations, organizational development/effectiveness, talent acquisition, leadership development, employee engagement, compensation, benefits and employee communications.