Who we are. Percepta is a global contact services company that builds customer loyalty. We operate customer contact centers in North America, Europe, Asia Pacific, South Africa, Australia, China, and Thailand, and speak to millions of people around the world each year on behalf of our clients.
We provide services that support all stages of the customer lifecycle. We work with your customers and your suppliers, dealers, and distributors — everyone your business depends on — to bring sales, service, and finance together to integrate customer communications. Everyone at Percepta is prepared to deliver innovative services that create greater trust between you and your customers. The result is increased customer loyalty to help ensure that your customers stay your customers.
Our mission
Percepta’s mission is to design and deliver high-value business solutions that create and sustain customer loyalty for our clients.
Percepta principles
Our vision
To be the leader in providing customer solutions.
Our values
- Treat people with dignity and respect.
- Demonstrate integrity in the way we conduct business and treat each other.
- Promote effective teamwork and open communication.
- Be proactive.
- Continually innovate and improve.
- Execute with commitment, speed, and quality.
- Foster, embrace, and reward a performance-based culture.
Our people
We recognize how important it is that Percepta people properly represent your company and care for your customers, so we recruit and develop the most skilled and knowledgeable associates in the industry. Percepta people receive extensive technical training and skills certification to allow them to quickly and professionally address, and solve, the concerns of your customers.
Our credentials
- ISO 9001: 2008 registered quality operating system
- Help Desk Institute
- Incoming Calls Management Institute
- Project Management Institute
- Society of Consumers Affairs Professionals
- The Ford Motor Company Q1 2002 certification
We are One Percepta
Our goal is to maximize our global talent and expertise to expand our capabilities, learn from each other, and provide our clients with the services and support to achieve their objectives. Wherever you use our services, be assured the worldwide resources of Percepta are supporting you and your customers.